• Having 10+ years’ of experience in Salesforce.com Administration/Development including analysis, modeling, design, coding and implementation on various business domains like CPQ, Insurance, Transportation, Healthcare and Education.
• Seeking a challenging position where I can utilize my current skills and experience but also expand the breadth and depth in technology to become a more versatile professional, serve my organization in the best possible way with sheer determination and commitment while growing professionally.
• Experience in implementing full SDLC in Sales cloud and Service cloud along with use of community cloud.
• Strong experience in Apttus(Now Conga) CPQ and CLM and also worked on salesforce CPQ and Salesforce Billing
• Strong experience in Salesforce.com Integration, Developing and Deploying custom integration solutions
• Strong experience in Salesforce.com batch class, Schedule Class, Queueable class and asynchronous code implementation.
• Strong experience of using various tools like Jenkins,Github,Copardo,gearset.
• Experience in Data Migration using Import Wizard and other integration tools like InfoSphere, Apex Data Loader, apex data loader, Jitterbit, dataloader.io, skyvia, autorabit.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting.
• Experience in SFDC development using Apex classes and Triggers, VisualForce, S-Controls, Force.com IDE, SOQL, SOSL, Lightning.
• Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Tasks and actions.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center and App-exchange applications.
• Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow diagrams using UML.
• Worked closely with Business Users to enable business processes using SFDC.
• Strong knowledge on Agile, waterfall methodologies.
• Coordinated and transferred knowledge to the offshore team.
• Worked closely with the testing and UAT team.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
• Excellent communication and interpersonal skills; accustomed to working in both large and small team environments.
• Highly motivated with the ability to work independently or as an integral part of a team and committed to the highest levels of professional and personal excellence.
• Strong technical and analytical, verbal and written communication skills.
• Very efficient as Team leader, Team player and independent worker.

Web Technologies: HTML, XML, CSS, JSP, JavaScript, JQuery

Methodologies: Agile, Waterfall

Tools: InfoSphere, Apex Data Loader, Jitterbit, dataloader.io, skyvia, autorabit, Jenkins, Copardo, Gearset, Salesforce.com, Force.com,

Versioning Controls: Github

IDE: Eclipse

• Salesforce 6x Certified

Team Lead

Timeline: September 2015 - Present

Environment/Tools: Salesforce.com, Force.com, Apex, Data Loader, SOQL, SOSL, Communities, CRM, Import Wizard, Eclipse IDE, Controllers, Lightning, Visualforce Pages, JQuery, XML and Triggers.

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC) application.
• Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application. Working on technical design solution diagrams and documents,
• Worked on Lightning web components, Aura Component and some JS Framework like sheetJS.
• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.
• Worked on 25+ CPQ & CLM implementation for various customers. Which includes standard functionality plus additional configurations like pricing callback , custom trigger / custom screens
• Worked on 10+ Salesforce CPQ & Billing customer’s implementation,
• Interface Designing using Visualforce page and their supportive Controller Classes. Automate the functionality by writing Triggers and Apex Classes.
• Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits.
• Integrated external systems like Record setter data, Dodge MDM, MAS, PeopleSoft into Salesforce.com primarily used the partner and enterprise WSDL with J2EE technologies.
• Responsible for Unit testing and performance testing of SFDC API/Web Service. Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.
• Created public websites and applications that are directly integrated with your Salesforce.com organization using sites.
• Developed a unified view of all accounting data within Salesforce.com. Responsible for integrating Salesforce.com to risk manager desktop apps via web services API.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.

Sr. Salesforce Developer

Timeline: September 2013 – August 2015

Environment/Tools: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7

Responsibilities:

• As part of the maintenance project, I prepared a knowledge shared document for future reference.
• Coordinated with the business to understand the business and structure and resolve the issues. * Used eclipse Force.com toolkit for creating Apex classes and Apex Triggers.
• Worked on Burgudy project. Modifying the site based upon its parent site.
• As part of enhancement I worked on classes, triggers, visual force pages, knowledge articles Java Script.
• Analyzing the code and making respective modifications.
• Successfully Resolved Tier-1, Tier -2 and Tier-3 tickets.
• Documented every ticket resolution process for future reference.
• Interacted with the users to provide necessary access required for training purposes. * Worked on knowledge article management.
• Loaded the knowledge articles from production to UAT to make sure we have backup and updated knowledge articles for training purposes.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists, and complex page layouts.
• Worked on email to case. Refreshed the sandbox
• Developed and maintained custom Reports and Dashboards.
• Tested thoroughly and deployed to production.
• Deployed code to production using change sets.
• Used ANT tool to migrate from Dev to QA
• Coordinated with the offshore team to improve the overall process of resolving issues.

Salesforce Developer

Timeline: June 2010 – August 2013

Environment/Tools: SaleForce.com platform, VisualForce (Pages, Component & Controllers), Apex (Classes, Controllers & Triggers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Loader, Sandbox, HTML, Java Script, Eclipse IDE Plug-in Salesforce Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, and Campaigns etc.
• Developed various custom objects, tabs, components and VisualForce pages. Customized page layouts for standard/custom objects and assigned record types.
• Created data validation rules and formulas as per business requirement. Created workflow rules to automate tasks, email alerts, field updates and time-dependent actions
• Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, Reports and Dashboards.
• Designed, and developed Apex classes, Controller classes, Extensions and Apex triggers for various functional needs in the application.
• Designed various web pages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Help users with Chatter teams/groups and follow applications as well. Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows